Returns & Refund Policy | Retking
Refund Policy | Retking
Last updated: 29th-June-2025
At Retking, we are committed to making sure you are satisfied with every purchase. Please review our refund and return policy below to understand your rights and responsibilities.
1. Returns
We accept returns within [insert timeframe, e.g., 14 or 30 days] of delivery, provided that:
✅ The item is unused and in its original packaging
✅ You have proof of purchase (order number or receipt)
✅ The item is not excluded (see section 4 below)
To start a return, please contact our customer support team at [insert contact email] for instructions.
2. Refunds
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within [insert timeframe, e.g., 5–10 business days].
3. Exchanges
We are happy to replace items that arrive defective or damaged. Please contact us within [insert timeframe, e.g., 7 days] of delivery, and we will guide you through the exchange process.
4. Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods
- Personal care items
- Gift cards
- Sale or clearance items (if marked as final sale)
5. Shipping Costs
- If the return is due to our error (damaged, defective, or incorrect item), we will cover return shipping.
- If the return is for any other reason, you are responsible for return shipping costs.
6. Cancellations
Orders may be canceled before they ship. Please contact us as soon as possible at support@retking.com or +971524188631 if you wish to cancel. Once an order has shipped, it cannot be canceled, but it can be returned under the terms of this policy.
7. Contact Us
If you have any questions about our refund policy, please reach out to our support team:
Email: Support@retking.com
Phone: +971524188631
Address: Dubai United Arab Emirates
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